Call Center

Access Cloud Contact Centre

Overview

The Access Call Contact application allows businesses to distribute multi-channel customer interactions to agents within a physical or virtual team. Thanks to the Access Call Contact interaction module, the Call Centre manager can effectively control and optimise the management of their call center.

For business looking to move from an onsite to cloud based contact centre solution Access Call Contact is the perfect solution. Easy to implement and intuitive, ensures agents can quickly provide the best service to your customers from anywhere.

 

Access Call Contact Features

Access Cloud Contact Centre

The Access Call Centre solution is an ideal for small to medium size businesses who may have an existing onsite solution and looking to move towards a cloud solution. Quick and easy implementation means quick time to market with no or minimal interruption of existing services. Ideal for businesses looking to offer a distributed agent setup.

Features:

Queues

  • Priority Call setting

  • External integrations

  • Database lookup

  • Configuration of overflows

  • Customized Audio creation and customization

  • Estimated waiting time announcement

Features:

Agents

  • Web Based interface

  • Call any device with a DDI

  • Skills based routing

  • Multiple language support

  • Agent activity monitoring

  • Queue management

  • Skills overflow

  • Alarm Thresholds

Features:

Services

  • Automatic Speech Recognition

  • Voice Synthesis Engine

  • Text To Speech Engine

  • Voice Mail services

  • Calendar Management

  • CRM Integration available for Sales enablement

Moving to the cloud has all the benefits of on site solutions, without the hassle of maintaining obsolete hardware and software. Contact us for a demo of the Interactiv Solution.

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